Customer Reviews

Customer Reviews

We proud ourselves with the "Excellent Testimonials" we receive from our customers; however we always try to improve our services every day. Hearing what our returning traveler have to say about us which plays a important role in understanding how we can enhance our flights and holidays services, hotels and tours. We ask our customers to give us their reviews, both positive and negative. Thank you!


Amazing experience with Mike tyson

Amazing experience with Mike tyson. He made booking so easy and understood what we needed. Highly recommended, especially to to with Mike tyson.

- Adam Baran United Kingdom

Good service and was very happy with…

Good service and was very happy with maddy deailing with my enquiry very good help but didn't like when was given one price but buy the end of call went up silitly

- Mumrez Khan United Kingdom

Absolutely amazing service by this…

Absolutely amazing service by this gentleman, I cannot praise him enough. I was experiencing reception problems during the call and he was very patient, he even called me back. I was able to make changes to my flight whilst he was on the phone and he made the process much easier for me. Excellent customer service

- Margo Walsh United Kingdom

Jenny helped me with my issue

Jenny helped me with my issue. She was polite, helpful and went the extra mile to help. I am hàppy with my experience with Flight Trotters

- Landi Ndoi United Kingdom

Thank you Martin...

Although I had not actually booked my British Airways ticket through trustpilot, when I was unable to contact BA with a query about my e-ticket, I got through to you by mistake and Martin was very helpful . Thank you very much.

- Ms Susan Whitby United Kingdom

Martin was very helpful and…

Martin was very helpful and professional in looking at best options for my flights to Cape Town. I would recommend him to other colleagues and friends when booking their flights .

- Mary Eastwood Newman United Kingdom

Jenny outstanding

Jenny very helpful, she keep me updated about flight schedule, thank you jenny

- Rahul Sheelam Choudhary United Kingdom

Sidney has been very helpful and…

Sidney has been very helpful and understanding. My flight was cancelled by turkish airlines and Sidney was very helpful finding me a new flight.

- Debra Gilden United Kingdom

I happened to call jenny someone in…

I happened to call jenny someone in customer care service, she helped me in getting ticket in an urgent situation, that i will never forget in my like, thankyou so much. Always remembered

- Albertjohny Kavalakkatt Kaval United Kingdom

I am absolutely satisfied the service….

I am absolutely satisfied the service from Max William. Very kind hones hard working person. Full of energy knowledge calm professional and nice to talk to. Thanks for Max

- Erika United Kingdom

Amazing and quick service kept updated…

Amazing and quick service kept updated till the end. Fast and prompt advise

- Sohaib Saeed United Kingdom

More than helpful

Used Martin to book our flight he was more than helpful...we had problems with our bank but he was very patient with us and kept in touch with us throughout the whole process....couldn’t praise him enough.....

- Brandon Warner United Kingdom

I was pleased

I was pleased with the service I received from Austin, the agent who booked my ticket. He was very patient and kind with me and searched to find the best price for my flight Thank you

- Slipping pillsuk United Kingdom

Max williams...

I would like to thank you for all your support during the process of booking my ticket. you were very understanding and help full. I would recommend my family and friends to come to you for their flight bookings. The best thing was that your polite talk and answering our questions. I would like to give you 5stars for the way you dealt with us

- Amos Strock United Kingdom

Very helpful .quick response and…

Very helpful .quick response and efficient.

- Alice Dobson United Kingdom

The cheapest price available for…

the service was just brilliant, I was served by Jenny who took time to book the best flight for me, amazing people amazing service well done all the stuff at flight trotter.

- Charles Carr United Kingdom

Miss Jenny is a very good...

I have ticket with turkish airline, it had been cancelled so many times and they were charged me twice for re booking. While I spoke to the customer service team in London. Mrs Jenny was helped me alot with the prices. However, my family will returning to the UK on 28th of August by the turkish airline. so far I would recommend she is the best, professional and I really appreciate her services.

- Mohamed Elsheikh United Kingdom

Mr William Max was very helpful and…

Mr William Max was very helpful and Co-Operative, he gave me thorough advise and also good suggestions, I rarely appreciate his efforts and would definitely recommend him for further refererral in case any of my friend would like to have any tickets reservations.

- Shahab ul hasan siddiqui United Kingdom

Stanley is an absolute hero

Stanley is an absolute hero! I'd been planning a return trip to Australia from the UK for 5 months until Etihad cancelled my flight a week before departure and couldn't offer any availability on another flight for 7 weeks. In a last ditch effort, we called flight trotters (which we just found on google) and Stanley helped me get on a Qatar flight for the next morning at 8am. This is like winning the lottery when all other airlines are full for the next 6 weeks due to a sudden change in Australian govt regulations. Stanley continuously kept me up to date on status and flight confirmation, stayed on the call while I checked-in online to make sure it all worked out. Reminded me that I needed to get an express PCR test to be fit to fly. I'm truly grateful that I crossed paths with Stanley - you are the reason I can see my family again after 2 years being away. Thank you!

- Carla Santos United Kingdom

Was treated well with understanding and…

Excellent treated well with understanding and respect.

- Manase Nthala United Kingdom

Grace was fantastic…

Grace was fantastic…. Very patient and kept me well informed. Even though there were issues over authorising a card payment, It was still a pleasant experience and would definately have no hesitation in booking through yourselves again.

- Zeshan United Kingdom

Such Great Service...

Such great service. Stanley really worked hard to arrange things at a good price. Thank you :-)

- Epossi Mireille United Kingdom

Reliable, efficient and effective...

We had a excellent customer service from Ruby, she is very helpful, polite and managed to give us good price ticket. Thank you very much for your help, appreciated alot and definately will book ticket in future with you and recommend my friends and family.

- Faith Jones United Kingdom

The lovely Jenny Brown have been…

The lovely Jenny Brown have been amazingly helpful, kind and absolutely lovely! In these difficult times it is almost impossible to book a flight and plan travels and even more to find someone available to help!!! Even when BA themselves were unavailable, Jenny went out of her way to help me, get me the best flight! With such a great attitude!!! I cant wait to book with her again!!

- Yasmin Ag United Kingdom

Thank you...

Thank you very much Qater Airlines for the extraordinary service and support. Thanks to the team specially Mr.Austin Brown and his line manager who made me impressed with both their Professionalism and humanity.

- Chantal United Kingdom

Thank you Derek for all of your hard…

Thank you Derek for all of your hard work so late in the evening booking flights for me, you were very informative, polite, and professional.

- Charlotte United Kingdom

Very useful information speaking with…

Very useful information speaking with Kevin Smith as I've never travelled by myself before, with the help from him I now understand where I'm supposed to go once I get to the airport. Very helpful. Thank you Kevin.

- Krissie Berrie United Kingdom

Jenny to the rescue!

I am so happy that I discovered Jenny Brown yesterday! I was facing a difficult situation, where I thought that I was going to be out of pocket through no fault of my own. However, Jenny helped me out with her hard work and I am extremely grateful for her help. Thank you Jenny!

- Daniel Jones United Kingdom

Thank you Derrik lawson for helping me…

Thank you Derrik lawson for helping me when I needed help. I needed to change my flight dates and Derrick was there to help throughout with no problems at all. I can recommend them and I will use them again n again.

- Talent Ruguva United Kingdom

Thank you Derik for your…

Thank you Derik for your professionalism and prompet support. Highly recommended for future purchase

- Reem Abdelbary United Kingdom

Sean was very professional in the way…

Sean was very professional in the way he answered my questions and went on to get me a good deal on my flight. Very pleased with the service received. Will definitely recommend Flight Trotters to family and friends.

- Claud Olorire United Kingdom

Stanley was so helpful and…

Stanley was so helpful and was available every time we needed to speak to him. We got a good deal and everything was very straightforward. Will definitely use FlightTrotters again

- Steve Iles United Kingdom

Kevin was lovely

Kevin was lovely help! He found me a great flight and helped me book everything. :)

- KH United Kingdom

Definitely Recommend!

Sean was very helpful and quick to get me the last minute flight I wanted. I will definitely be using again.

- Jennifer Havard Ingoldby United Kingdom

Excellent service

I phoned their customer service, Sean was very helpful with my booking, I got a good price ticket with check in luggage allowance. excellent, I am a satisfied customer and will choose this agent again.

- Yuan Gao United Kingdom

A very positive experience

A very positive experience - highly recommended. Glen was very helpful and patient. He called to ensure that the flight details and all the other details were correct. Everything was double checked before I paid. The price was very reasonable too.

- Simone United Kingdom

Our contact Sean was very helpful and…

Our contact Sean was very helpful and did his best to beat the competition

- Colin Muhammad United Kingdom

Last minute flight required to the US

Last minute flight required to the US. Cheapest and quickest flight I've ever booked. Thank you Sean will definitely be using you in October.

- Lisa United Kingdom

Excellent Experience

My experience was great, sean was very helpful

- Wayne Frost United Kingdom

A first rate experience

I booked a Manchester to Bangkok Business class ticket yesterday evening. I telephoned to make the booking and spoke to a very pleasant and very efficient gentleman called Glen. He made the booking process very clear and concise. i was delighted with the quoted fare and paid for the ticket there and then. My booking was confirmed and the e ticket issued some twenty hours later. It was a great service and I can highly recommend Flight Trotters to anybody searching for a good worldwide airfare.

- Paul Bailey United Kingdom

I found James to be very focused and…

I found James to be very focused and helpful. Excellent customer Service.

- Anirudha United Kingdom

They were very patient with me and the…

They were very patient with me and the guy that was helping me his name is Glen and he was very good at his job and very polite. Thank you for all your help

- Bashir United Kingdom

Glen was very helpful this morning

Glen was very helpful this morning. He was very sufficient and fast in handling my flight request. I would definitely book with flight trotters again in the future.

- Zuwena Nembhard United Kingdom

Excellent service very quick response

Sean was bery helpfully.Excellent service very quick response. Explain everything properly

- Jaz United Kingdom

Rob was so so helpful

Rob was so so helpful, he found me the best deal. I gave him many different travelling scenarios and he helped me choose the best deal for me. He was so patient and he was there for me!! I would highly recommend this company to all my friends and family. Thank you again Rob. Best Wishes Kim

- Kim Dibley United Kingdom

Comprehensive service

My flight was no longer available. I called and spoke with June who was very comprehensive and finally processed the full refund of my flight. She helped me through the process.

- Josie United Kingdom

Very helpful to provide flights close…

Very helpful to provide flights to meet my needs at this busy time of year, Thank you Sean

- Richard United Kingdom

In response to my telephone.....

In response to my telephone conversation with Alice Darby , i was happy with the service i was presented, sounded clear, honest with the questions i tried to ask ,was patient and honest. Alice Darby sent me an e - ticket on time . I was happy with Flight Trotters.

- Micheal Kisitu United Kingdom

The flight agency attendant Mr

The flight agency attendant Mr. Justin is a very good attentive lad, he is helpful that after listening to my request he did just that as I requested. He is so effective that he worked very late on Monday bank holiday and Tuesday this week in the evenings with me on the other side making sure I was satisfied. in fact, I will use his services again later this year. I am giving him a five-star mark.

- Inno Njoku United Kingdom

It was a pleasure to work with Alice

It was a pleasure to work with Alice, she’s so helpful, patient.. thanks flight trotters for the great job.

- Claudia Hebo United Kingdom

My travel consultant Justin Reid:

My travel consultant Justin Reid: I was impressed by Justin's approach to my enquiry of wanting to transport extra luggage. He offered me a ticket which was more reasonably priced than the one I had booked. He was very patient when it came to the payment as my cards were a bit of a challenge. Justine followed through with everything and was very courteous and most kind. I was very happy to have had him as the service provider for your company. Compliments to Justin Reid.

- Andreina Andreini United Kingdom