Customer Reviews

Customer Reviews

We proud ourselves with the "Excellent Testimonials" we receive from our customers; however we always try to improve our services every day. Hearing what our returning traveler have to say about us which plays a important role in understanding how we can enhance our flights and holidays services, hotels and tours. We ask our customers to give us their reviews, both positive and negative. Thank you!

Excellent and out standing customer…

Excellent and out standing customer service from King Watson. He was very good at helping me to change my flight at last minute for a cheaper one with out any extra cost. Mr. King goes the extra mile for his customers

- Lesline Mills United Kingdom

I am very satisfied with customer…

I am very satisfied with customer services of Mr king, he help me to find the good deal

- Zeshan United Kingdom

The customer assistant was very…

The customer assistant was very helpful.i was not willing to pay the extra cost for my flight but with her calm and compose voice she make me fill ok on paying extra even offer me some deals with my ticket.i am honest to say that with that amount I was unable to find a flight with checking luggage and from Heathrow airport near my house .so thank you to yana for her professionalism

- Epossi Mireille United Kingdom

We had a excellent customer service…

We had a excellent customer service from Ruby, she is very helpful, polite and managed to give us good price ticket. Thank you very much for your help, appreciated alot and definately will book ticket in future with you and recommend my friends and family.

- Jenny Balderas Thapa United Kingdom

Excellent Service from Ruby

Excellent Service from Ruby, it was an amazing experience to book the tickets for Brisbane without any hassle. It’s actually been a wonderful experience. She really went above and beyond. I am so happy with the help that I received booking my flight. Ruby was so courteous and polite I would not hesitate to book through you guys again.Thank you for your excellent service and support.

- Rupany United Kingdom

Great experience, great deal!

Sean was incredibly helpful, explained everything really well and got me a deal better than I had found myself searching several travel sites. Felt like I was in safe hands and the process was so quick and easy. He answered all my queries, I understood the process completely and left the phone call totally satisfied. When he'd gotten the best deal for me, I still wanted to go an check with my boyf and make sure i couldn't find any better elsewhere etc, Sean was happy to hold the offer for me and call me back an hour later. Great customer service experience. All my friends and I used FlightTrotters for the same trip, and we all had a wonderful experience! Highly recommend.

- Chantal United Kingdom

Sean was extremely helpful and very…

Sean was extremely helpful and very patient. He is an asset to your company.

- Dennise Whalen United Kingdom

Booked flights to Las Vegas and Sean…

Booked flights to Las Vegas and Sean was most helpful and professional. Tickets came through immediately via email so a big thumbs up from me!

- Surl United Kingdom

Excellent ! Very Surprised !

At first I wasn't sure if the company were all legit but I checked their ATOL membership and checked them out on Companies House also to ease my fears. I spoke to Sean who was very efficient in finding me a great deal to Las Vegas. I wasn't the easiest of customers as I was going back and forth all day with lots of questions, queries and price comparisons from other sites etc. In the end after a long whole day of browsing and many phone calls I opted to go with Flight Trotters. Some of the poor reviews on trust pilot (which I questioned as I was sceptical myself at first) have been removed as it refers to another company with almost an identical name, but ignoring those then they mainly have good reviews so it can be misleading like it was for me at first. Sean emailed my e-ticket with Virgin airlines whilst I was still on the phone to him and instantly was able to log into Virgin's website and find my booking was all there where I could manage my booking, seats, etc straight away which also eased any fears of being legit. I was very surprised by the whole experience, and Sean was great to deal with and although I only booked this late last night, I have already recommended Flight Trotters to some of my friends this morning who asked where I booked the Las Vegas flights.

- Dale Olley United Kingdom

Sean was determined to meet all our…

Sean was determined to meet all our requirements. Both my wife and I had different flight requirements which needed to also be matched up. He showed great patience and achieved a good result. He also spoke very clearly in good English.

- Dale Olley United Kingdom

Well done, Flight Trotters!

I was very pleased with my experience of booking a flight to Dallas with James at Flight Trotters - no hard sell, just a pleasant and helpful young man. Very refreshing after my telephone experiences with other companies whilst trying to book this flight!

- Karen Skade United Kingdom

Sean was very professional in the way…

Sean was very professional in the way he answered my questions and went on to get me a good deal on my flight. Very pleased with the service received. Will definitely recommend Flight Trotters to family and friends.

- Claud Olorire United Kingdom

Rob was so helpful and…

Rob was so helpful and was available every time we needed to speak to him. We got a good deal and everything was very straightforward. Will definitely use FlightTrotters again

- Steve Iles United Kingdom

James was lovely

James was lovely help! He found me a great flight and helped me book everything. :)

- KH United Kingdom

Definitely Recommend!

Sean was very helpful and quick to get me the last minute flight I wanted. I will definitely be using again.

- Jennifer Havard Ingoldby United Kingdom

Excellent service

I phoned their customer service, Sean was very helpful with my booking, I got a good price ticket with check in luggage allowance. excellent, I am a satisfied customer and will choose this agent again.

- Yuan Gao United Kingdom

A very positive experience

A very positive experience - highly recommended. Glen was very helpful and patient. He called to ensure that the flight details and all the other details were correct. Everything was double checked before I paid. The price was very reasonable too.

- Simone United Kingdom

Our contact Sean was very helpful and…

Our contact Sean was very helpful and did his best to beat the competition

- Colin Muhammad United Kingdom

Last minute flight required to the US

Last minute flight required to the US. Cheapest and quickest flight I've ever booked. Thank you Sean will definitely be using you in October.

- Lisa United Kingdom

Excellent Experience

My experience was great, sean was very helpful

- Wayne Frost United Kingdom

A first rate experience

I booked a Manchester to Bangkok Business class ticket yesterday evening. I telephoned to make the booking and spoke to a very pleasant and very efficient gentleman called Glen. He made the booking process very clear and concise. i was delighted with the quoted fare and paid for the ticket there and then. My booking was confirmed and the e ticket issued some twenty hours later. It was a great service and I can highly recommend Flight Trotters to anybody searching for a good worldwide airfare.

- Paul Bailey United Kingdom

I found James to be very focused and…

I found James to be very focused and helpful. Excellent customer Service.

- Anirudha United Kingdom

They were very patient with me and the…

They were very patient with me and the guy that was helping me his name is Glen and he was very good at his job and very polite. Thank you for all your help

- Bashir United Kingdom

Glen was very helpful this morning

Glen was very helpful this morning. He was very sufficient and fast in handling my flight request. I would definitely book with flight trotters again in the future.

- Zuwena Nembhard United Kingdom

Excellent service very quick response

Sean was bery helpfully.Excellent service very quick response. Explain everything properly

- Jaz United Kingdom

Rob was so so helpful

Rob was so so helpful, he found me the best deal. I gave him many different travelling scenarios and he helped me choose the best deal for me. He was so patient and he was there for me!! I would highly recommend this company to all my friends and family. Thank you again Rob. Best Wishes Kim

- Kim Dibley United Kingdom

Comprehensive service

My flight was no longer available. I called and spoke with June who was very comprehensive and finally processed the full refund of my flight. She helped me through the process.

- Josie United Kingdom

Very helpful to provide flights close…

Very helpful to provide flights to meet my needs at this busy time of year, Thank you Sean

- Richard United Kingdom

Very professional and a very good…

Very professional and a very good experience booking with Eliza. Most helpful and cheerful. Will definitely recommend Flight Trotters

- Esi Clarke United Kingdom

Five Star Services to Henry

I was worry about Flight Trotters to start with when I did my bookings. Receive ONLINE BOOKING ACKNOWLEDGEMENT FOR FLIGHT but not receive E-Tickets. I did make a call to ask questions and thanks to Henry Dawson he was there to help me with my bookings flight itinerary. Very polite and dedicated to help and providing me the best possible flights available and prices for my destination. We did some change for a better flight departure time with an excellent price plus discount.

- Esi Michel Denis United Kingdom

Andrew was the young man that was kind…

Andrew was the young man that was kind enough to serve me. He was very polite and friendly. He didn’t mind explaining things to me and found me the best deal. I was very satisfied that he knew what he was doing. He was very patient with me as I’m not very good with the computer. All in all I was very happy with his service.

- Sanjuana Warner United Kingdom

Eliza was awesome!! Good experience with flight trotters

Eliza was awesome!!! she’ll ensure your tickets are sorted because she takes ownership going above and beyond to make you feel safe about the purchase. I was weary about the company to start with, but she made sure we purchased tickets confidently with her assurances and luggage as well. I’ll use her services again when required. Good agents in general

- Sanjuana Warner United Kingdom